Safety Report

Report Developed to Ensure Transportation Safety (FY2017)

To our customers:

Thank you for using JR West Miyajima Ferry.
Based on our corporate philosophy, “We place the highest priority on safe ferry operations,” we have enhanced our measures for safety and security, aiming to provide customers with comfortable transportation service.
This report is published according to the Marine Transportation Act, in order for us to review our own measures to ensure transportation safety and the safety-related realities of our operations, as well as to facilitate public understanding about our safety efforts.
The report shows the current condition of ferry transportation safety and our safety measures, with the aim of assuring a high level of safety required for public transportation by raising safety awareness among our personnel and improving our safety measures. We hope that you will read this report and continue using our ferry services.

Tokihiro Imazu
President & Representative Director

JR West Miyajima Ferry Co., Ltd.

1. Basic safety principle

To provide customers with safe and secure transportation service, all of us, at JR West Miyajima Ferry, led by the company’s president, unite to promote our “Safety first” measures.

2. Basic safety policy

  1. Create a “Safety first” corporate climate and ensure safety management, in compliance with applicable laws and regulations
  2. Ensure the effective promotion of measures to collect information about “phenomena of concern” and the like and to carry out risk assessments
  3. Maintain and improve the technical capabilities of each individual on his/her own efforts through various drills, training sessions, and OJT programs
  4. Facilitate two-way communication so as to ensure rapid and accurate conveyance of information (reporting, communication and consultation)
  5. Ensure the effective promotion of measures to prevent a recurrence of similar accidents through reliable performance of basic actions, inspections, checks, etc.

3. Key safety measures

Below are our key safety measures.

(1) Always checking items by pointing at them and loudly and clearly calling their names

  1. Loudly saying “Reduce speed” and “Go astern”
  2. Always articulating words clearly
  3. Having the crew board ferries once daily
  4. Conducting training on conveying information and general inspections

(2) Implementing risk assessment measures to a deeper level

  1. Identifying and addressing potential risks
  2. Implementing risk assessment measures and collecting feedback
  3. Implementing countermeasures against risks involved in information sharing among manufacturers, crew members and staff members

(3) Maintaining and improving operational skills

  1. Conducting questionnaire surveys comprising crew members’ self-evaluations, requests for training, and the like
  2. Creating radar charts and making them known throughout the organization
  3. Continuously using external training programs
  4. Offering safety lectures in the accident material exhibition room at Hiroshima Branch

(4) Implementing the multi-perspective PCDA cycle

    Manualizing the various responses to be taken in emergency situations

4. Measures to ensure safety

  1. Providing the crew with education and training as defined in laws and ordinances
  2. Conducting internal inspections of transportation safety management
  3. Addressing phenomena of concern and implementing risk management measures to a deeper level
  4. Implementing various drills and training programs to enhance emergency response ability
  5. Conducting emergency call drills to ensure that our system for prompt reporting to relevant authorities and other bodies functions well

* Major measures implemented in FY2016

  1. Attending of the safety promotion meeting at the JR West Hiroshima Branch
  2. Conducting internal audits by the Inquiry & Auditing Department of JR West Hiroshima Branch
  3. Ensuring proper checking by designating a month as the Pointing-and-Calling Promotion Month
  4. Having the staff board ferries for guidance
  5. Conducting on-site drills with temporarily installed artificially malfunctioning equipment
  6. Carrying out risk assessment and sharing information about potential risks with the staff
  7. Conducting emergency call drills
  8. Entering into an acknowledgment letter with Miyajima Matsudai Kisen Tourist Ship with regard to use of the integrated pier
  9. Providing training for Assistant Operation Managers
  10. Using external training provided by the TT School

5. Safety goals

  1. Zero accidents causing death or injury to passengers
  2. Zero on-the job accidents resulting in employees being absent from work

6. Occurrence of accidents, etc.

  1. No accidents causing death or injury to passengers occurred in FY2015 as well.
  2. No on-the-job accidents resulting in employees being absent from work occurred in FY2015 as well. Recognition as an excellent enterprise in preventing on-the-job accidents to mariners (Grade 1, General type) we had earned was renewed on August 18, 2014.
We deeply apologize for the trouble and concern caused to our customers due to the engine trouble experienced by the Nanaura Maru on January 30, 2017.

7. Ferry inspection

To maintain and enhance safety, we perform ferry inspections in a planned way, in compliance with applicable laws and ordinances.

[Plan for FY2017]

Nanaura Maru interim inspection (uncoupling the body and engine)
Miyajima Maru interim inspection (uncoupling the body and engine)
Misen Maru interim inspection (uncoupling the body and engine)

8. Contact address

If you have any comments on the Safety Report, or on our safety measures, feel free to contact us.

Operation Department, JR West Miyajima Ferry Co., Ltd.

1-11-5 Miyajima-guchi, Hatsukaichi City, Hiroshima Prefecture
Tel. & Fax: +81 (0) 829-56-2045