Safety Report

Report Developed to Ensure Transportation Safety (FY2016)

To our customers:

Thank you for using JR West Miyajima Ferry.
Based on our corporate philosophy, “We place the highest priority on safe ferry operations,” we have enhanced our measures for safety and security, aiming to provide customers with comfortable transportation service.
This report is published according to the Marine Transportation Act, in order for us to review our own measures to ensure transportation safety and the safety-related realities of our operations, as well as to facilitate public understanding about our safety efforts.
The report shows the current condition of ferry transportation safety and our safety measures, with the aim of assuring a high level of safety required for public transportation by raising safety awareness among our personnel and improving our safety measures. We hope that you will read this report and continue using our ferry services.

Tokihiro Imazu
President & Representative Director

JR West Miyajima Ferry Co., Ltd.

1. Basic safety principle

To provide customers with safe and secure transportation service, all of us, at JR West Miyajima Ferry, led by the company’s president, unite to promote our “Safety first” measures.

2. Basic safety policy

  1. Create a “Safety first” corporate climate and enhance our organizational structure for safety management, in compliance with applicable laws and regulations
  2. Strengthen our measures to collect information about “phenomena of concern” and the like and to address potential risks
  3. Maintain and improve technical capabilities through various drills, trainings, and OJT programs
  4. Facilitate communication within the company so that information can be rapidly conveyed and shared
  5. Devote our limitless energies to prevent a repeat of similar accidents through thorough inspections, checks, etc.

3. Key safety measures

Below are our key safety measures.

(1) Always checking items by pointing at them and loudly and clearly calling their names

  1. Loudly saying “Reduce speed” and “Go astern” (to which the chief engineer clearly replies)
  2. Always articulating words clearly
  3. Having the crew board ferries twice a day, in the morning and evening
  4. Setting periods each of which is dedicated to improving a specific operational item

(2) Implementing risk assessment measures to a deeper level

  1. Identifying and addressing potential risks before and after common use of the integrated pier is started
  2. Implementing risk assessment measures and collecting feedback at operational communication meetings, with the aim of also educating crew members

(3) Maintaining and improving operational skills

  1. Conducting post-training questionnaire surveys about the crew’s self-evaluations, requests for training, and the like
  2. Creating and sharing with the staff radar charts based on individual evaluations, to facilitate overall understanding of operations
  3. Continuously using external training programs, such as the TT School
  4. Continuously offering safety lectures in the accident material exhibition room at the Hiroshima Branch (twice a year, once every half term)

(4) Implementing the multi-perspective PCDA cycle

    Definitely following the PDCA cycle based on multi-perspective analyses

4. Measures to ensure safety

  1. Providing the crew with education and training as defined in laws and ordinances
  2. Conducting internal inspections of transportation safety management
  3. Addressing phenomena of concern and implementing risk management measures to a deeper level
  4. Implementing various drills and training programs to enhance emergency response ability
  5. Conducting emergency call drills to ensure that our system for prompt reporting to relevant authorities and other bodies functions well
  6. Always checking items by pointing at them and loudly and clearly calling their names, and making an announcement via the public address system to call for caution when a ferry arrives at the pier
  7. Performing inspection and maintenance of ferries, equipment, etc.
  8. Receiving training for the General Manager of Safety and the Operation Manager, and providing training for Assistant Operation Managers

* Major measures implemented in FY2015

  1. Attending the 12 sessions of the safety promotion meeting at the JR West Hiroshima Branch
  2. Conducting an internal inspection by internal inspectors on Feb. 16
  3. Increasing the staff’s motivation for checking items by pointing at them and loudly and clearly calling their names through Pointing-and-Calling Promotion Month from Feb. 4 to May 9
  4. Having the staff board ferries for guidance (499 times)
  5. Conducting on-site drills with temporarily installed artificially malfunctioning equipment (3 times)
  6. Carrying out risk assessment of five subjects and sharing information about potential risks with the staff
  7. Conducting emergency call drills to ensure that our system for prompt reporting to the relevant authorities and other bodies functions well (3 times)
  8. Holding a meeting of the ferry operation safety committee with Miyajima Matsudai Kisen Tourist Ship on Nov. 28
  9. Providing training for Assistant Operation Managers (3 times)
  10. Using external training provided by the TT School to enhance two chief engineers’ technical capabilities

5. Safety goals

  1. Zero accidents causing death or injury to passengers
  2. Zero on-the job accidents resulting in employees being absent from work

6. Organizational structure for safety management

Safety management systemSafety management system

7. Occurrence of accidents, etc.

  1. No accidents causing death or injury to passengers occurred in FY2015 as well.
  2. No on-the-job accidents resulting in employees being absent from work occurred in FY2015 as well. Recognition as an excellent enterprise in preventing on-the-job accidents to mariners (Grade 1, General type) we had earned was renewed on August 18, 2014.
  3. No accidents occurred on board ferries in service.

8. Administrative guidance

We did not receive administrative guidance related to violation of laws and ordinances.

9. Personnel directly in charge of ensuring safety

10 captains
10 chief engineers

10. Ferry inspection

To maintain and enhance safety, we perform ferry inspections in a planned way, in compliance with applicable laws and ordinances.

[Plan for FY2016]

Miyajima Maru interim inspection (uncoupling the body and engine)
Misen Maru interim inspection (uncoupling the body and engine)

11. Investment in safety

A substitute ferry for the Nanaura Maru is planned to be launched in November of FY2016.

12. Contact address

If you have any comments on the Safety Report, or on our safety measures, feel free to contact us.

Operation Department, JR West Miyajima Ferry Co., Ltd.

1-11-5 Miyajima-guchi, Hatsukaichi City, Hiroshima Prefecture
Tel. & Fax: +81 (0) 829-56-2045