(1) System set up
i. Immediately following an accident, gaining accident specifics and starting counter measures, in addition to supplying aid for our customers is our current policy.
- Arranging transport assistance for passengers using liaison partners, excluding those who were killed or wounded due to accident.
- First aid response and rescue measures are currently in place for any and all casualties
- Our PR and General Affairs department, with the aid of West Japan Rail and our communications window, is responsible for the regulation of general welfare regarding accident victims
ii. Based on the scale of the accident, an officer will be appointed to provide up-to-date information for those involved in the accident.
iii. The drafting of legal documents, as well as records of correspondence , will all be handled by an appointed representative.
System for Continuous up-to-date information
* The above mentioned outline is subject to chance according to the situation.