Safety Report

Report Developed to Ensure Transportation Safety (FY2020)

To our customers:

Thank you for using JR West Miyajima Ferry.
Based on our corporate philosophy, “We place the highest priority on safe ferry operations,” we have enhanced our measures for safety and security, aiming to provide customers with comfortable transportation service.
This report is published according to the Marine Transportation Act, in order for us to review our own measures to ensure transportation safety and the safety-related realities of our operations, as well as to facilitate public understanding about our safety efforts.
The report shows the current condition of ferry transportation safety and our safety measures, with the aim of assuring a high level of safety required for public transportation by raising safety awareness among our personnel and improving our safety measures. We hope that you will read this report and continue using our ferry services.

Tokihiro Imazu
President & Representative Director

JR West Miyajima Ferry Co., Ltd.

1. Basic safety principle

To provide customers with safe and secure transportation service, all of us, at JR West Miyajima Ferry, led by the company’s president, unite to promote our “Safety first” measures.

2. Basic safety policy

  1. Comply with laws and regulations, etc. and ensure proper decision making with top priority placed on safety both at normal times and in the event of an emergency
  2. Ensure the effective promotion of risk assessment measures by sharing and collecting risk information
  3. Improve the capabilities to respond to abnormalities through quarterly on-site drills and daily work
  4. Facilitate two-way confirmation (“Let me confirm …”⇔ “Thank you for confirmation.”) so as to ensure rapid and accurate conveyance of information (orders and instructions/reporting, communication, and consultation)
  5. Ensure efforts to prevent accidents through pointing and calling (only calling in some cases) and performance of basic actions

3. Key safety measures

Below are our key safety measures.

(1) Always conduct pointing and calling and perform basic actions

  1. Articulate words clearly in pointing and calling (“reduce speed, good” and “go astern, good” by the master and chief engineer in the bridge, “hawser, good” by the chief engineer and shoreside personnel on the pier)
  2. Check that the bridge is locked (except in the event of an abnormality) and have the crew board ferries once daily (including in the case of training)
  3. Conduct general inspections and implement counterterrorism measures (during the peak travel periods of the Golden Week holidays and the summer, and New Year holidays)
  4. Establish the practice of two-way confirmation “let me confirm …”⇔ “Thank you for confirmation.” (for orders, instructions, reporting, communication, and consultation)
  5. Ensure communication between onboard personnel and shoreside personnel (when loading passengers and vehicles)

(2) Promote risk assessment

  1. Provide and collect risk information (including information that is not directly related to safety), implement risk assessment measures, and give feedback
  2. Identify and cope with potential risks related to the Miyajimaguchi large pier

(3) Maintain and improve operational skills

  1. Conduct quarterly on-site drills (including emergency steering drills, navigation drills in restricted visibility [including guidance announcements], drills in line with introduction of a rescue boat, drills to handle persons with hearing impairments [e.g., vulnerable boat users]) and general response drills in the event of an abnormality (every other year)
  2. Upgrade the planned repair and implement the brush-up plan
  3. Conduct self-evaluations of drills and review items of questionnaire surveys and radar charts
  4. Continuously use external training programs
  5. Offer safety lectures in the accident material exhibition room at Hiroshima Branch

4. Safety goals

  1. Zero accidents causing death or injury to passengers
  2. Zero on-the job accidents resulting in employees being absent from work

5. Ferry inspection

To maintain and enhance safety, we perform ferry inspections in a planned way, in compliance with applicable laws and ordinances.

[Plan for FY2020]

Nanaura Maru Interim inspection (uncoupling the body and engine)
Miyajima Maru Periodic inspection (uncoupling the body and engine)
Misen Maru Interim inspection (uncoupling the body and engine)

6. Major measures implemented in FY2019

  1. Sharing information through the safety promotion meeting at the JR West Hiroshima Branch
  2. Establish rescue boat operation standards and revise relevant manuals in preparation for operation of a rescue boat
  3. Having the staff board ferries for OJT
  4. Conduct on-site drills including emergency steering drills
  5. Collect data on phenomena of concern, implement measures based on risk assessments, and give feedback
  6. Conduct training on conveying information
  7. Eliminate problems at the large pier in preparation for operation of the Miyajimaguchi Terminal

[Occurrence of accidents, etc.]

  1. No accidents causing death or injury to passengers occurred in FY2019 as well
  2. No on-the-job accidents resulting in employees being absent from work occurred in FY2019 as well
    On February 13, 2020, our ferry was stranded on the regular route. (Two scheduled services were cancelled.)

7. Contact address

If you have any comments on the Safety Report, or on our safety measures, feel free to contact us.

Operation Department, JR West Miyajima Ferry Co., Ltd.

1-11-5 Miyajima-guchi, Hatsukaichi City, Hiroshima Prefecture
Tel: +81 (0)829-56-2045
FAX: +81 (0)829-56-2049